FAQ
Frequently asked questions
Please tell us what you need. Our team is ready and happy to help.
What are the recommended system requirements for Flagship Applications?
To access Flagship applications you only need a broadband Internet connection and a browser; however, a PDF file viewer, and Microsoft Office products (such as Microsoft Excel and Microsoft Word) are recommended.
Where can I get help/training?
Contact our support lines for help and schedule training. You can also use our in-system help option that will guide you through the screens.
What do I do if ACE (CBP) is down?
In the event of an ACE system slow down or outage on CBP side, port downtime or workaround procedures will be implemented as determined by the Office of Field Operations, and guidance to the trade community will be timely communicated via the Cargo Systems Messaging Service (CSMS). Filers should continue to work with the local port office regarding the movement of goods.
How do I reset my password?
You can reset your password through the “Forgot Password” process, or reach out to us at [email protected] or by phone +1 (724) 727-9925.
What happens if my account access is disabled/blocked?
For security reasons, if a wrong username/password is used more than 3 times the system will issue a block to your IP address/Username, You will need to contact us via email to [email protected] or by phone +1 (724) 727-9925, to enable your account again.
What do I do if I need to cancel my service?
Why would you do that? But, in this case, you must give us 30 days’ written notice.
How do I configure a new vessel?
To add a new vessel, email the completed letter to U.S. Customs & Border Protection. Refer to the document for the required format and instructions.
Lloyd's Request (Template)
Adding Vessels to USCS - download link