Mike is the newest addition to the Flagship team. He joined us in December 2019 as Service Manager, working out of Michigan at the US and Canadian border. We had a chat with Mike recently and asked him about his role here at Flagship. He responded, “As Service Manager for the team at Flagship, my responsibility is to ensure the satisfaction of all our customers on a daily basis. Since our customers are located in many different areas of the world, I need to ensure that their questions and/or issues are addressed whenever they come in”. A good example of Mike’s critical focus is our business relationship smooth processing with Customs 24/7 for Northbound and Southbound Train operations.”
“As Service Manager for the team at Flagship, my responsibility is to ensure the satisfaction of all our customer on a daily basis. Since our customers are located in many different areas of the world, I need to ensure that their questions and/or issues are addressed whenever they come in"
Mike got off to a flying start, but 2020 turned out quite different than anyone could have anticipated. Who could have known that countries worldwide would lock down, schools would close and everyone would be staying home? Every company had to figure out a completely new way of doing things – setting up offices at home and introducing new tools like Microsoft Teams and Zoom. We also had to make these changes at Flagship’s locations; but, fortunately, we have experience as a global team, doing business from many locations with the latest software applications.
Our “morning” coffee is now with the whole team. At 9:00am EDT, we all fill up our coffee cups and join the rest of the team to catch up on company news, discuss some of the previous day’s challenges, and determine that day’s priorities. Our customers requests are always the focus at these meetings. Mike observed that “The team has not been able to come together because travel has been restricted, so we have had to come up with alternatives regarding the traditional company-client relationship. We’re using virtual meeting rooms and webinars to stay in contact with our clients and partner.
Mike has become close to our Flagship family in a truly short time under unusual circumstances. Good job Mike!