To access Flagship applications you only need a broadband Internet connection and a browser; however, a PDF file viewer, and Microsoft Office products (such as Microsoft Excel and Microsoft Word) are recommended.
Contact our support lines for help and schedule training. You can also use our in-system help option that will guide you through the screens.
In the event of an ACE system slow down or outage on CBP side, port downtime or workaround procedures will be implemented as determined by the Office of Field Operations, and guidance to the trade community will be timely communicated via the Cargo Systems Messaging Service (CSMS). Filers should continue to work with the local port office regarding the movement of goods.
You will need to reach us via email to [email protected] or by phone +1 (724) 727-9925.
For security reasons, if a wrong username/password is used more than 3 times the system will issue a block to your IP address/Username, You will need to contact us via email to [email protected] or by phone +1 (724) 727-9925, to enable your account again.
Why would you do that? But, in this case, you must give us 30 days’ written notice.